Should you have a complaint, please find below the details you will need to raise it with us:
- Written complaints may be sent to HFR Solutions CIC at Service Headquarters, Summergroves Way, Hessle, HU4 7BB or by e-mail at firstname.lastname@example.org
- Verbal complaints may be made by telephone phone to 01482 398521 or in person to any of HFR Solutions CIC staff at the above address or at any of our events or activities.
All complaint information will be handled sensitively, telling only those who need to know and following any relevant data protection requirements.
Complaints should be acknowledged by the person handling the complaint within 48 hours. The acknowledgement should say who is dealing with the complaint and when the person complaining can expect a reply. A copy of this complaints procedure should be attached.
Complainants should receive a definitive reply within 5 working days. If this is not possible because for example, an investigation has not been fully completed, a progress report should be sent with an indication of when a full reply will be given.
Monitoring and Learning from Complaints
Complaints are reviewed annually to identify any trends which may indicate a need to take further action.