How Was Your Care?
Genuinely listening to patients’ experiences of our care — whether good or bad — is extremely important to us.
At HFR Solutions, we welcome concerns, complaints, compliments, and suggestions from patients and their representatives. Your feedback helps us improve the quality of our clinical services, ensures you feel heard, and drives changes that enhance patient experience and safety.
We offer two routes for you to share your feedback:
Complaints, Concerns, Compliments & Suggestions
Use this form if you wish to make a formal complaint, share a concern, offer a compliment, or make a suggestion.
Patient Experience Survey
Have you recently received care from our team? We’d love to hear about your experience.
Your Information
At HFR Solutions, we take your privacy and confidentiality extremely seriously. We collect and manage your personal data securely to support the delivery of safe, high-quality healthcare services. Our full Privacy Statement explains how your information is used, your rights, and how we ensure it remains protected in line with data protection laws.